Shipping Policy
Shipping Policy
Last updated: 11 February 2026
Below is the estimated delivery time for all our shipments:
Once an order is placed, we need 1–3 business days to process the order. During weekdays, processing usually takes one working day. Orders placed on Friday evenings or during the weekend may take slightly longer.
After processing, your order is dispatched and the average delivery time is 8–12 business days.
We aim to make the ordering and delivery process as smooth and user-friendly as possible. If you have any questions or comments, please contact our customer service team at support@heartwellfamily.com.
Placing an Order
The ordering process at Hartwell Family is simple:
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Go to the product page and add the desired product to your cart by clicking “Add to cart.”
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Verify that you have selected the correct variants.
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Proceed to Checkout.
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Enter your shipping information and click “Continue to shipping.”
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Review your address details and proceed to payment.
All shipments are completely free of charge. Payment is secured via SSL encryption. We accept:
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Credit cards (AMEX, Mastercard, Maestro, Visa)
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Bank transfer
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Other available payment options at checkout
Click “Complete order” and follow the instructions on the selected payment page. If you encounter any issues, contact us at support@heartwellfamily.com.
Shipping Costs
Shipping is 100% free for all orders. There is no minimum purchase required.
Shipping Your Order
We process and ship orders as quickly as possible. To maintain fair pricing, parcels may be grouped and dispatched in batches once the minimum quantity is reached.
We appreciate your understanding and cooperation in helping us create a more efficient and sustainable shipping process.
If you would like to confirm whether your order can be dispatched today, please contact our service team at support@heartwellfamily.com. Our team will gladly advise you and provide the best solution.